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Other problems with the website

If you are having any other issues with the website, please select the feedback department on the contact us page. It is very helpful for us if you provide the following information:

Your operating system (eg Windows XP, Mac OS 9.0)
Internet browser (Internet Explorer 6, Firefox 1.0.4)
The URL of the page you had the issue (e.g. http://www.omegapharma.co.uk/)
When the problem occurred (date/time)
Any error message you saw (please copy and paste the message)

Questions about DEcarb™

Who can use DEcarb™?
What is DEcarb™?
Is DEcarb™ safe?
Are there any associated side effects of taking DEcarb™?
How do I take DEcarb™?
Can I take DEcarb™ if I'm pregnant or breastfeeding?
Can I take DEcarb™ alongside medication or if I have an existing medical complaint?
Can I use DEcarb™ if I'm vegetarian or vegan?
What is DEcarb™ made from?
How is PhaseLite™ different to other Phaseolamin carb blockers?
Can I take DEcarb™ instead of doing exercise?
I would like to know more about DEcarb™

Questions about shopping online

Phone Personal Advisors
Signed up on one of our other sites?
Do you have a newsletter?
Signed up on one of our other sites?

Problems using the site?

My login details/password don't work
Trouble with IE8?
Supported browsers & requirements
Other problems with the website
What is a cookie?

Questions about offers

What is a media/campaign code?

Questions about payment

Which cards do you accept?
What currencies can I pay in?
Is it safe to order online?
I have a voucher code. How do I use it?

Questions about delivery

Do you offer free delivery?
How much is your delivery charge?
How much is your delivery charge?
How long will it take for my order to arrive?
Which courier do you use?
Can I have the goods delivered to someone else?
Can you leave my delivery with a neighbour/in the garden?
Which countries do you deliver to?

I have just placed my order

Can I change my order?
Can I cancel my order?

I have received my order

There is an item missing in my order or you have sent me the wrong goods

Question about returns

Returns Policy
I want to return an item
Do I have to pay to return the item?
I returned an item, but you say you have not received it
You have refunded the wrong amount
Why have you not refunded the delivery charge?
I want to return an item

Surveys and competitions

What type of information do you collect?
Unsubscribing from promotional email

Privacy policy

What is your privacy policy?
What information do you collect and how do you obtain it?
Do you share my personal information?

Terms and conditions

Our promise
Registered UK Company